First Line IT Support – High Wycombe

£21,000 to £24,000 per annum DOE

Job Types: Full-time, Permanent

Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.

Location:
High Wycombe, Buckinghamshire

The Role

The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary.

Experience:

  • Minimum of 1 years in a Desktop Support environment
  • Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC
  • Basic Experience with Windows Server Operating Systems
  • Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
  • Basic Networking knowledge ex (DHCP, DNS)
  • Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre.
  • Basic Experience with Enterprise Antivirus packages
  • Basic Experience Backup management

Responsibilities:

  • Remote IT Telephone Support for customers
  • Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
  • Provide remote support using any industry accepted remote support software.
  • Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
  • Adherence to a call logging process
  • Password resets/mail routing/new accounts etc.
  • Logging customer queries and meeting SLA’s
  • Updating existing tickets with SLA time
  • Remote IT Maintenance for customers
  • Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
  • Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
  • Scheduled Server maintenance
  • Onsite IT Support for customer
  • Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
  • Onsite Project installation work
  • Escalate when needed to in accordance with SLA

Education & Qualifications:

  • A Levels
  • A+, N+ or Microsoft MCSA /MCSE optional

Other requirements:

  • Have previous IT remote telephone support experience
  • Fluency in English is mandatory
  • Good personality
  • Willingness to learn

We offer the following benefits:

  • A competitive basic salary from £21,000 to £24,000 per annum DOE
  • Training and development plans.
  • Staff bonuses and holiday incentives

If you feel you have the skills for our First Line IT Support role, please apply now!

Apply for job:

Please select the options that apply to you:

    I live within easy commute of High Wycombe.I have a full UK drivers licence.Comfortable working in a target driven environment.I can communicate clearly on all levels.