Internal Account Manager (Corporate)

Location: High Wycombe

The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.

Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.

Qualities we are looking for:

• Account Management
• Customer Service
• Customer Experience
• Customer Insight
• New Product Launches
• Sustainability
• Growth Strategies
• Business Transformation
• Change Management

The day to day role will involve acting as first line for customer contact and updating details of the contact via the internal CRM system within agreed SLA’s. Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault on the service, invoicing and contract queries. The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. Delivering outstanding Customer Service to Franchisees and Stakeholders

Key Responsibilities:

• Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
• Maintain tasks and ensure the adherence to company process & procedures
• Deal with incoming invoice queries as and when they arise
• Liaising with 3rd parties and all necessary departments to bring about a prompt resolution
• Maintaining a positive working relationship with customers
• Ensuring orders are fulfilled seamlessly
• Work within a team and manage own workload
• Communicating fluidly with other departments
• Co-ordinate dialogue and input from team members at all levels to meet customer needs
• Ensure that all work is carried out in accordance with operational procedures
• Building our brand within Franchise Groups
• Building on established relationships with key personnel
• Fully understand customers business requirements
• Ownership of customer requirements
• Creating and implementing communications and marketing strategies to franchise groups. Ability to implement new ideas and report concerns within the team
• Drive growth by upselling products and services
• Administrative duties when required

Who you are:

• Experienced in Customer Service/Sales environments
• Exceptional in written and oral communication
• Able to develop knowledge, and acquire new skills
• Able to work in a fast-paced environment, and be able to adapt to fluid change
• Having a high attention to detail

What we offer:

• £27,000 to £29,000 (DOE) Basic Salary

• 20 days holiday + Bank Holidays + The ability to purchase more holiday
• A flexible working policy
• Friendly office environment

Please select the options that apply to you: